Down Dreams Down Dreams
Frequently Asked Questions

Where are your products manufactured?

Our synthetic filled pillows are manufactured in the U.S., while the majority of our other filled products, both natural and synthetic, are manufactured in China.

Do you have a product warranty?

We warrant that all of our products will meet established specifications, exceed all required industry and manufacturing standards, and be free from manufacturing defects and be first quality only. We stand behind our products 100%.

How do I know your natural fill products are safe to use?

Our PureClean™ proprietary cleaning method uses state of the art techniques to ensure our fills are dust, dirt and allergen free. We use only high thread count 100% cotton barrier weave ticking to help prevent fill migration. Our double needle stitching provides durability, prolongs wear life, maintains fill integrity, and provides leak-proof construction. Finally, all of our down and feather products meet IDFL certification quality standards.

How often should I wash my pillows?

Pillows should be washed as little as possible, since washing and drying pillows shortens their wear life.The best solution is to use pillow protectors, which are washed instead of the pillow. Pillow protectors also provide an extra layer of fabric minimizing moisture and soil damage to the pillow. And, they wash more economically than a pillow. If you must wash your pillows follow the recommended care instructions on the label.

How long should my pillows last?

There are a number of factors that determine pillow wear life. Occupancy rates, how often the pillow is laundered and product specifications are all important. The type of fill used in the pillow is also a key determining factor. Most opening price point synthetic pillows are not meant to last much beyond 6-8 months. Better synthetic fills, such as cluster and gel fiber and natural fiber fill pillows will last 2-3 times longer.

What is a compartment pillow?

A compartment pillow is a pillow within a pillow design. There is an inner chamber of fill surrounded by ticking and an outer layer of fill surrounded by the pillow cover. A compartment pillow allows two different fills to be used, which can provide unique features and benefits. The most common compartment pillow is our Down Dreams Classic pillow which features an inner chamber of feathers that provides long lasting resiliency and an outer layer of down that provides comfort.

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