Customer Service
return policy

If for any reason you are not satisfied with the merchandise purchased through Sysco Guest Supply LLC, you may return it within thirty (30) days of receipt as follows:

• All returns require pre-authorization from Guest Supply.
• All Merchandise must be unused, returned in its original carton/original condition with no missing parts. No partial cases will be accepted.
• Merchandise returned due to incorrect item ordered, excess quantity ordered or item no longer required is subject to a 15% restocking fee.
• Any return of this kind over thirty (30) days will be subject to an additional 10% fee, and no returns will be accepted for any reason after ninety (90) days of receipt.
• Merchandise received in error or defective will not be charged for returned freight or for restocking fees.
• Drop ship orders (shipped directly from our suppliers) are subject to the return policy of our suppliers, plus an additional handling fee.
• All FF&E items and custom products are made specifically for you and are nonreturnable and nonrefundable.
• All Personal Protective Equipment (PPE) is nonreturnable and nonrefundable.
• In the event the Merchandise you want to return has been discontinued, you may be directed to Customer Service for other options.
• Order discrepancies must be reported within 48 hours of receipt. See below for details.

Return Requests

To return merchandise you can contact your Customer Service Representative:

Have your Shipping Documents available including our Sales Order #, item #(s) and quantities.
You will receive a Return Authorization # and shipping instructions for the return via email.

Shop by Category