If for any reason you are not satisfied with the merchandise purchased through Sysco Guest Supply LLC, you may return it within thirty (30) days of receipt as follows:
• All returns require pre-authorization from Guest Supply.
• All Merchandise must be unused, returned in its original carton/original condition with no missing parts. No partial cases will be accepted.
• Merchandise returned due to incorrect item ordered, excess quantity ordered or item no longer required is subject to a 15% restocking fee.
• Any return of this kind over thirty (30) days will be subject to an additional 10% fee, and no returns will be accepted for any reason after ninety (90) days of receipt.
• Merchandise received in error or defective will not be charged for returned freight or for restocking fees.
• Drop ship orders (shipped directly from our suppliers) are subject to the return policy of our suppliers, plus an additional handling fee.
• All FF&E items and custom products are made specifically for you and are nonreturnable and nonrefundable.
• In the event the Merchandise you want to return has been discontinued, you may be directed to Customer Service for other options.
• Order discrepancies must be reported within 48 hours of receipt. See below for details.