Service & Support
service & support


Guest Supply’s customers are supported by the largest sales and service team in the industry. With more “feet on the street,” we can assign one territory manager to each one of our customers. These single points of contact intimately get to know the product needs and guest expectations at each property they serve, and they proactively tailor product solutions to best fit a brand and property.


Also familiar with trends, each territory manager is supported by a customer service group and product category specialists who know the industry inside and out, further enabling our team to provide the ideal full-spectrum solution. Our sales group works in concert with our product design and development teams, so they are aware of the latest product trends – ones that help properties offer the most memorable experiences.

Well-versed in the needs of every brand, our sales team also helps chains be fully compliant. For those properties, our ordering system is filtered for their brand, showing only the products that comply with standards.


Opening a property, whether a new build, renovation, or conversion, requires detailed planning and project management to ensure a trouble-free launch. Guest Supply’s New Hotel Opening Program (NHOP) helps our customers manage their project from start to finish, providing a solution for every area of the hotel and a blueprint for success. We provide dedicated back-end operations and logistics support, help with financial planning, ensure the accuracy of orders, and provide on-site support during the start-up deliveries. With easy-to-follow Milestone Calendars and user-friendly Opening Order Guides, our customers can rely on our solutions to help streamline the process.

Whether we’re helping with a renovated boutique property or the latest addition to a growing franchise, our team has the knowledge and experience to get your new property up and running quickly and efficiently.


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