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Dear Valued Customer,
At Guest Supply, we deeply appreciate your business and take great pride in supporting your success and delivering the products you need when you need them.
We are encouraged to see the strong “snap back” in demand since COVID-19 restrictions were lifted, fueling a robust industry recovery. As part of an overall Sysco strategy, Guest Supply also took early action to prepare and invest in products and people. Still, local and global challenges exist related to labor availability, transportation capacity, and supply continuity.
While we are generally well staffed nationally, certain areas across the country are more challenged by the labor shortage and, in isolated locations, exacerbated by COVID-related absences. In these locations, our volume of orders is regularly exceeding our capacity. This has, unfortunately, led to service disruptions for some of our customers. We understand how frustrating this situation is. It is frustrating for us as well and we want you to know we have a strong sense of urgency to improve.
Guest Supply associates are working very hard to maintain service levels to the greatest extent possible, and we are also continuing to take action to reduce the impact on your business. For example:
While we’re confident these actions will make a difference, we also expect these challenges are likely to remain in the near term. For that reason, you can expect to receive more and better information from us about impacts to your business. You have our commitment that we will continue to adjust our operations and find new ways to support and minimize the impact on our customers to the greatest extent possible.
Thank you for your continued partnership, and most importantly, your patience as we work hard to work through these impacts and improve service to you.
Be safe and well!